Refund Policy at MagicCrystals.com

Refunds, Returns and Exchanges - OUR GUARANTEE

Return And Exchanges

For purchases made at our retail store in Miami, FL, please return to the store with the original receipt for any refund. Refunds for retail items will be issued as a store credit for use at the retail store only. There are no exceptions.

- Clearance items are considered to be a Final Sale and are not returnable.
- Partial returns of sets or items purchased with Quantity Discount Pricing are not accepted for refund or credit and must be returned together.

We are not liable for return shipping cost; nor extra labor cost. *Please also note that if merchandise was incorrectly purchased, or never used, and wants to be returned you will be subject to a 20% restocking fee.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Yoni Eggs, and Massage Wands

We will process a refund or reshipment if the tracking has not been updated for more than 15 business days (for orders within the US) and more than 60 days (for international orders). 

If wrong address is provided at checkout, and package is returned to our facility with message "Return To Sender No Such Number", "Return To Sender insufficient Address", "Return To Sender No Matching COA", "Return To Sender No Mail Receptacle", "Return To Sender Vacant", we will GLADLY reship your order however, customer will be charged reshipment fee in a separate invoice. Customer will be contacted via email and informed if not contacted within 15 days, order will be partially refunded with a 20% restocking fee.

Please reach out to us with your inquiries, desires and comments. We are here to serve your needs and guide your journey. HAVE A STORY ABOUT YOUR EXPERIENCE WITH CRYSTALS? SHARE IT WITH US HERE!