Magic Crystals - FAQ Topics
We put together a list of our most frequently asked questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please feel free to contact us Monday through Friday 10 am to 5 pm ET. we are happy to answer all questions you may have!
Credit Cards- We accept American Express, Mastercard, Visa, GooglePay, ShopPay, MetaPay, Discover,
We do not accept Cash, Check and U.S. Money Orders or Travelers Checks.
PayPal - Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
Store credit and gift certificates- Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. Our E-Gift Cards are instantly delivered via e-mail, redeemable on our website, and they never expire!
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order we ship out is authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify or cancel an order that has already been processed.
However, returning your purchase is easy. For additional information, please email us firstname.lastname@example.org
How long will it take for my order to ship?
MagicCrystals.com does not ship Saturdays, Sundays or on National Holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order. Please allow a processing time of 3 to 5 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During peak shopping periods, processing time may take longer.
Return And Exchanges
We want you to be 100% satisfied with your crystal energy! We offer returns for our bracelets, necklaces and crystals (unless specified in Details on the product page or purchased during a sale/promotion) within 14 days of the date your package was delivered.
The merchandise must be shipped back to us within that 14-day window, once you get an RMA. Request an RMA by emailing us at email@example.com and provide us with your order Confirmation Number (for orders placed online) and which item(s) you wish to return.
The merchandise does not have to be physically received back at the MagicCrystals within two weeks, but it does have to be in the possession of the shipper (along with the valid RMA). Shipping charges are not refundable.
All earrings, yoni eggs, yoni wands, bath and body products, sprays and mists, candles and clearing tools (sage sticks, incense cones and sticks and resins) are final sale and not eligible for return.
Orders of $200+ will incur a 20% restocking fee. All Sale Items and items marked 'final sale' cannot be returned or exchanged. Due to the limited inventory and rarity of many of the crystals, select crystals will be final sale.
If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals!
Please reach out to us with your inquiries, desires and comments. We are here to serve your needs and guide your journey. HAVE A STORY ABOUT YOUR EXPERIENCE WITH CRYSTALS? SHARE IT WITH US HERE!