Política de envío
We know how much you're looking forward to receiving your new crystals, so we make every effort to process your order and get it on its way to you as quickly as possible! Your order will be dispatched within 2-3 working day of receiving payment (Monday-Friday) and you should expect to receive it two or three days after dispatch (for orders sent USPS 1st Class).
In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.
**All orders made after 8:00 AM Eastern Time on Friday do not leave our facility until Monday**
- Magic Crystals does not ship Saturdays, Sundays or on national holidays. Orders ship within 72 hours of placing your order. Occasionally, orders will take longer depending on gemstone availability. We will notify you if this is the case with your order.
- Continental US orders are shipped via UPS or USPS. All continental US orders must ship to a physical address, please do not use a PO Box as your shipping address.
- Credit Card approval must be obtained before the order is shipped. You will receive a follow-up email confirming the total of your order, including shipping and handling charges and sales tax.
- You may request expedited delivery for an additional fee. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.
- **Please note: Customer is responsible for any customs, taxes or duties, if any, related to their order. Certificate of Origin not provided.
Orders are shipped from our retail location in Miami, FL, Monday - Friday 10 a.m. - 5:00 p.m., except when a Federal Holiday prevents pick up. Your order will be carefully picked, packed, and shipped so that your products arrive quickly and are undamaged.
Track Your Order
When your order is packaged, you will be sent a Shipping Confirmation via text or email, depending on which option you choose. Your Shipping Confirmation Notification will include a Tracking Number for your order. By clicking on the Tracking Number, you will be taken to the website of the Shipping Carrier handling your delivery, you can see where your package is at any time, and when it is estimated to be delivered by the carrier you choose at Checkout.
Once the carrier picks up your package from our retail location in Miami, FL, it is out of our control, and we will rely on the same Tracking Number sent to you to tell us where your package is.
You can also find your Tracking Number by logging into your Store Account, going to your order history, and selecting the desired order. It will show your Tracking Number, which you can click on to see where your package is with the Shipping Carrier.
When your package is delivered, you will receive a Delivery Confirmation from us. If you haven't; check your Spam or Junk folder. If you still can't locate the Confirmation Email, kindly contact us with your order number, name and last name and we will update you on your order.
My item has been delivered to the incorrect mailbox or stolen delivery?
We are not responsible for misplaced/stolen items after delivery (for example, after delivery of the mailbox). We will ensure that the items are delivered to your address based on the information provided by the logistics company by the customer. Please contact USPS about any misplacement of your package. If the package is returned to sender, we will gladly assist you with the process, the customer will bear the new shipping cost to reship the package.
Questions About Your Order
If you have any questions or special requests regarding shipment of your order, please first check your Tracking Number and Notifications. If you have further questions, you can always reach us Monday thru Friday 10:00 a.m - 5:00 p.m Eastern Time.